Terms & Conditions

Angga’s Hidden Bali LLC (“we”, “us”, “our”)

Last updated: 24/11/2025

These Booking Terms & Conditions (“Terms”) explain how bookings with Angga’s Hidden Bali LLC, trading as Angga’s Hidden Bali, work. Please read them carefully before making a reservation.

By making a booking with us directly or through one of our partners (including but not limited to Viator, TripAdvisor and Klook), you agree that:

  • You have read, understood and accepted these Terms; and
  • You are authorised to accept these Terms on behalf of everyone in your booking.

If you do not agree with these Terms, you must not make a booking.

1. Who We Are

Angga’s Hidden Bali LLC

Registered in: California Secretary of State

Registered office: 1553 1/2 3rd Ave., Los Angeles, CA 90019, USA

Trading name / brand: Angga’s Hidden Bali

Service area: Bali, Indonesia

We operate private tours, day trips, transfers and related services in Bali. Bookings may be handled either:

  • Directly with us (e.g. via email, WhatsApp or our website), or
  • Indirectly through third-party platforms such as Viator, TripAdvisor and Klook (“OTA Partners”).

Where you book through an OTA Partner, their own user agreement, payment terms and cancellation policy also apply. In case of any conflict between these Terms and the OTA Partner’s terms, the OTA Partner’s terms will normally prevail for that specific booking.

2. Scope of Services

We provide:

  • Private and small-group tours and day trips
  • Snorkeling, island and adventure experiences (operated by us or trusted local partners)
  • Private transfers and transportation
  • Custom itineraries and multi-day arrangements (on request)

The exact inclusions, exclusions, duration, meeting points and other product details are described on:

  • The relevant tour page on our website, and/or
  • The relevant product page on the OTA Partner where you booked.

Please review these details carefully at the time of booking.

3. Making a Booking

You can make a booking:

  1. Through an OTA Partner (Viator, TripAdvisor, Klook, etc.), by following their booking process; or
  2. Directly with us, by contacting us via WhatsApp, email or our website contact form.

A booking is considered confirmed only when:

  • You receive written confirmation from us or our OTA Partner, and
  • All required payments or deposits have been successfully received.

You are responsible for providing accurate and complete information, including:

  • Full name of the lead traveller
  • Number of participants (including children)
  • Contact details (email, WhatsApp number)
  • Accommodation and pick-up location
  • Any health, mobility or dietary issues that may affect participation

We are not responsible for problems arising from incorrect or incomplete information provided by you.

4. Prices & Payments

4.1 Prices

  • All prices are shown in the currency indicated on the booking page (e.g. USD on Viator).
  • Prices may vary between platforms due to exchange rates, promotions, fees or partner policies.
  • Unless stated otherwise, prices are per person or per vehicle (for transfers), and exclude personal expenses, travel insurance, optional activities and tips.

We reserve the right to change our prices at any time. Once your booking is confirmed, the price you have paid is fixed for that booking, except in cases of obvious error.

4.2 Payments

  • For bookings made via an OTA Partner, all payments must be made through that platform in line with their payment terms.
  • For direct bookings, we may require:
    • Full prepayment, or
    • A non-refundable deposit with the balance due on or before the tour date.

Accepted payment methods for direct bookings (may vary over time):

  • Bank transfer
  • Credit/debit card via our chosen payment processor
  • Other methods as communicated in writing

Any bank charges, transfer fees or card fees are your responsibility unless we explicitly state otherwise.

5. What’s Included / Not Included

The inclusions for each service are specified on the relevant tour or transfer description. As a general guideline:

Typically included (unless stated otherwise):

  • Services of a local driver and/or guide
  • Private air-conditioned vehicle for the described itinerary
  • Hotel pick-up and drop-off in specified areas
  • Bottled drinking water in the vehicle
  • Parking fees and tolls

Typically not included (unless stated otherwise):

  • Entrance tickets and activity fees (temples, waterfalls, swings, attractions, boats, etc.)
  • Meals and drinks not explicitly mentioned
  • Personal expenses (shopping, additional snacks, etc.)
  • Optional activities or upgrades
  • Travel and medical insurance
  • Tips and gratuities for staff and partners

If you are unsure whether something is included, please ask us before booking.

6. Your Responsibilities

By making a booking, you confirm that you and all participants:

  1. Are physically and mentally fit to join the chosen activity. Some tours may involve walking, stairs, uneven surfaces, water activities or early starts.
  2. Will follow all safety instructions given by our staff or partners.
  3. Will respect local culture, customs and laws, including temple dress codes and rules at sacred sites.
  4. Hold a valid passport and any required visas for Indonesia (for international travellers).
  5. Have appropriate travel insurance, including medical cover and coverage for trip cancellation, delays and personal belongings. We strongly recommend purchasing this before travelling.
  6. Supervise any children in your group at all times.

We reserve the right to refuse participation or cancel services, without refund, if a traveller’s behaviour is unsafe, illegal, disruptive, offensive or likely to cause damage, risk or distress to others.

7. Changes & Amendments by You

If you wish to make changes to your booking (date, number of people, pick-up location, or chosen tour):

  • For bookings via an OTA Partner, you must follow their amendment process and conditions. Change fees and deadlines are set by that platform.
  • For direct bookings, please contact us as soon as possible. We will do our best to accommodate changes but cannot guarantee availability.

Depending on the timing and nature of the change, additional charges may apply (e.g., higher price for extra participants, new date, or different tour).

Please refer to our Cancellation & Refund Policy for more details on cancellations and no-shows.

8. Changes & Cancellations by Us

We make every reasonable effort to operate tours as described. However, we may occasionally need to change or cancel a service due to reasons beyond our control, such as:

  • Extreme weather or unsafe sea conditions
  • Natural disasters (earthquakes, landslides, floods, volcanic activity)
  • Road closures, heavy traffic or government restrictions
  • Illness or emergencies affecting our staff or partners
  • Minimum participant numbers not met (where applicable)

We reserve the right to:

  • Adjust the route, order of stops, start time, vehicle type or activities, or
  • Replace a tour with a similar alternative, or
  • Cancel the tour entirely.

Where we cancel a service and no suitable alternative is available, you will be offered a refund in line with our Cancellation & Refund Policy or the applicable OTA Partner policy.

We are not responsible for any additional costs you may incur because of such changes (e.g., flights, accommodation, other tours, visas, etc.).

9. Delays, No-Shows & Late Arrival

You are responsible for being ready at the agreed meeting point on time.

  • If you are running late, you must contact us as soon as possible by WhatsApp or phone.
  • We will try, within reason, to adjust timing, but we may need to shorten the tour or skip some stops to keep within schedule.
  • In cases of significant late arrival or no-show, the tour may be considered cancelled by you, and no refund may be provided, in accordance with our Cancellation & Refund Policy and any OTA Partner policy.

We are not liable for missed services or activities if the delay is caused by you or events outside our reasonable control (e.g. heavy traffic, road accidents, immigration delays at the airport).

10. Health, Safety & Special Requirements

Please inform us at the time of booking about:

  • Any medical conditions, allergies or mobility issues that may affect participation
  • Pregnancy, especially for activities involving boats, rough seas or strenuous walks
  • Children requiring special equipment (child seats, etc.)

We will do our best to advise whether a tour is suitable and to make reasonable adjustments where possible. However, we cannot guarantee that all locations or vehicles are fully accessible or suitable for all health conditions.

Certain tours or activities (e.g. snorkeling, boat trips, trekking, swings, ATV/4WD activities) may carry inherent risks. You participate at your own risk, and you are responsible for deciding whether your health condition is appropriate for such activities.

11. Third-Party Services

Some parts of a tour or package may be provided by carefully selected third-party suppliers (e.g. boat operators, restaurants, attraction operators, vehicle providers).

While we take care in choosing partners, we do not control their operations and are not liable for acts, omissions, negligence or errors of third-party suppliers or for injury, loss, damage, delay or irregularity caused by them, except where required by law.

Any claims or requests involving a third-party supplier may need to be addressed directly to that supplier or via the OTA Partner you booked with.

12. Liability & Disclaimer

To the maximum extent permitted by law:

  1. Our total liability for any claim arising out of or in connection with your booking or participation in our services is limited to the amount you paid for that particular service.
  2. We are not liable for:
    • Any injury, illness, death, loss, damage, expense or delay caused by:
      • Your own acts or omissions
      • Acts or omissions of third-party suppliers, other guests, or any person not directly employed by us
      • Events beyond our reasonable control (force majeure), including but not limited to natural disasters, pandemics, terrorism, civil unrest, strikes, or government actions.
    • Loss, theft or damage to personal belongings during the tour or transfer.
  3. Nothing in these Terms excludes or limits any liability which cannot legally be excluded or limited, including liability for death or personal injury caused by our gross negligence or fraud.

You agree to indemnify and hold us harmless from any claims, damages or expenses (including legal fees) resulting from:

  • Your breach of these Terms,
  • Your violation of any law or rights of a third party, or
  • Your negligent or intentional conduct.

13. Complaints & Feedback

We genuinely want you to enjoy your experience with us. If you have a concern or complaint:

  1. Please inform your driver or guide immediately so we can try to resolve the issue on the spot.
  2. If the issue is not resolved, contact us via WhatsApp or email within 7 days of the service date with full details.

We will review your feedback and respond as soon as reasonably possible.

You are also welcome to share an honest review on platforms such as TripAdvisor, Viator or Klook to help other travellers and support our small business.

14. Privacy & Data Protection

We collect and use your personal information in line with our Privacy Policy, which is available on our website.

By making a booking, you consent to:

  • Our use of your personal data for the purposes of managing your booking and delivering the services; and
  • Our sharing of relevant information with OTA Partners and third-party suppliers when needed to fulfil your booking.

We do not sell your personal data to third parties.

15. Cookies & Website Use

Our website may use cookies and similar technologies. Further details are provided in our Cookie Policy.

16. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of California, USA, without prejudice to any mandatory consumer protection laws that may apply in your country of residence or in Indonesia.

Any dispute arising out of or relating to these Terms, your booking, or our services shall be subject to the exclusive or non-exclusive jurisdiction of the competent courts of California, USA, unless otherwise required by applicable law.

17. Changes to These Terms

We may update these Terms from time to time. The version in force at the time you make your booking will apply to that booking.

The latest version will always be available on our website. We encourage you to review it regularly.

18. Contact

If you have questions about these Terms, please contact us:

  • Email: anggashiddenbali@gmail.com
  • WhatsApp / Phone: +62 823 4274 9587